SKIP NAVIGATION
Back to Careers in Engineering, Science and Technology | XPS

Application Support Analyst
Job highlights
  • Full time
  • Mumbai, Mahārāshtra, India
  • App Support
Job ID R200001670 Closing date 30/09/2026 Last Updated 13/07/2026

Application Support Analyst

Department IT

Location Mumbai

Job Summary:

The successful candidate will join the IT Application Support Team and is responsible for supporting business-critical trading applications and their users, analysing reported problems on both business and technical levels, and working with internal IT teams to provide resolutions in an efficient and timely manner. The role is primarily support-focused, with an additional business-analysis contribution to IT projects.

Key Responsibilities:

  • Support all business-critical trading applications, including the Energy Trading and Freight Trading system (ETRM / FTRM).
  • Manage incidents and service requests, ensuring appropriate prioritisation, categorisation, and resolution, and escalate complex issues while retaining ownership and follow-up.
  • Work closely with business users, the service desk, and developers to resolve reported issues.
  • Communicate the status and progress of pending issues to relevant stakeholders in a timely manner.
  • Extend and maintain product support documentation for support staff and end-users.
  • Undertake problem management and propose corrective measures to proactively prevent recurring issues.
  • Support application releases, enhancements, patches, and hotfix deployments.
  • Confer and gather business requirements for various IT projects.
  • Involvement in the application testing cycle (system and user acceptance testing) as part of the business-request delivery process.

Qualifications & Skills:

  • Functional and technical knowledge of an ETRM system.
  • Strong knowledge of SQL and database querying.
  • Software testing and quality assurance in UAT and pre-production environments.
  • Experience with IT service management frameworks such as ITIL (incident, problem, change, and release management).
  • Understanding of business analysis methodologies.
  • Understanding of IT development technologies and processes.
  • Ability to listen, simplify, and articulate the exact problem reported by the business user.
  • Strong analytical skills, both technically and on the business side.
  • Strong interpersonal skills to communicate and negotiate with all levels of the business and IT.
  • Delivery- and customer-focused, taking ownership of reported issues and efficiently delivering quality.
  • Advantageous: broad knowledge of the commodity trading & traffic, finance, or accounting business sectors, with a straightforward, hands-on ‘can-do’ approach.

Level of Education:

  • Bachelor’s degree (or equivalent)

Years of relevant Job knowledge:

  • 5-10 years

Language Requirements:

Fluent in English

Who we are


Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that advance everyday life.

 

With over 140,000 employees and contractors and a strong footprint in over 30 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of offices.

 

Glencore’s customers are principally industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.


Important informationThis material does not purport to contain all of the information you may wish to consider. For further important information, including in connection with forward-looking statements and other cautionary information, refer to the Important notice section of Glencore’s 2025 Annual Report, which is available at glencore.com/publications. By their nature, forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause actual results, performance or achievements to differ materially from any future events, results, performance, achievements or other outcomes expressed or implied by such forward-looking statements. This document does not constitute or form part of any offer or invitation to sell or issue, or any solicitation of any offer to purchase or subscribe for any securities. Other informationThe companies in which Glencore plc directly and indirectly has an interest are separate and distinct legal entities. In this document, “Glencore”, “Glencore group” and “Group” are used for convenience only where references are made to Glencore plc and its subsidiaries in general. These collective expressions are used for ease of reference only and do not imply any other relationship between the companies. Likewise, the words “we”, “us” and “our” are also used to refer collectively to members of the Group or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies.​Note*: All applications will be subject to potential background checks. You will be informed if this will be the case. Further information about the processing of your personal data will be made available during the application process. We'll seek your explicit consent prior to processing the data.