MetricStream Business Process Analyst

ERM Industrial Assets Department

Location: Chennai, India/ Melrose, South Africa / London, United Kingdom

We are looking for a motivated and analytical MetricStream Business Process Analyst to join our team. The ideal candidate will play a key role in understanding business requirements, analysing processes, and facilitating the implementation of MetricStream solutions. You will collaborate with stakeholders to ensure that the GRC (Governance, Risk, and Compliance) framework meets organizational needs and supports effective decision-making.

The main tasks and responsibilities include:

• Gather, document, and analyse business requirements from stakeholders to inform the design and implementation of MetricStream solutions.

• Collaborate with cross-functional teams, including HSEC, IT, compliance, risk management, and business units, to ensure alignment of business objectives with technology solutions.

• Conduct gap analysis to identify opportunities for process improvements and enhancements within the MetricStream platform.

• Develop detailed functional specifications and user stories to guide development and implementation efforts.

• Facilitate workshops and meetings with stakeholders to elicit requirements, clarify expectations, and validate solutions.

• Assist in the testing and validation of new features and enhancements to ensure they meet business requirements and quality standards.

• Provide training and support to end-users to ensure effective adoption of MetricStream solutions.

• Prepare training material including presentations, quick reference guides, videos etc. and roll out plan for module owners and departments within Glencore

• Stay current with industry trends and best practices in GRC and business analysis to provide insights and recommendations.

Technical Experience:

• Degree (e.g., BA, BSc) or professional certifications in computer science, Information technology, or a related field.

• 8+ years’ experience delivering MetricStream or similar GRC implementations in global organizations.

• Extensive experience as a business analyst, preferably with MetricStream or similar GRC applications.

• Strong analytical and problem-solving skills, with the ability to think critically and make data-driven decisions.

• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders & ability to collaborate across departments and cultures.

• Familiarity with process mapping, requirements gathering techniques, and documentation standards.

• Proficiency in SQL and data analysis tools is beneficial.

• Ability to manage multiple workstreams simultaneously and work effectively in demanding situations.

• Knowledge of MetricStream features and technology across modules such as Audit, Risk, Compliance, Incidents, Issues and Action management amongst others.

• Knowledge of data governance and the integration of Risk, Audit, and HSEC processes.

Our Ideal candidate:

• A solutions-focused individual who can work with teams through complex challenges while maintaining clarity on priorities and outcomes.

• Familiarity with compliance, risk management, and audit processes.

• Business Analysis Professional (CBAP) or similar certification is beneficial.

• Awareness of natural resources sector compliance challenges and emerging GRC & ERM trends, is beneficial.

Who we are

Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today.

With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices.

Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.

Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative.

We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications.​

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