Metricstream Solution Support, QA Analyst

ERM Industrial Assets Department

Chennai, India; Melrose, South Africa or London, United Kingdom

We are looking for a detail-oriented and proactive GRC MetricStream Solution Support QA Analyst to join our team. In this role, you will be responsible for ensuring the quality and performance of the MetricStream application in the Production environment. You will work closely with development teams (both internal as well as external), business analysts, and business users to identify and resolve issues, while also validating enhancements and updates. You will work closely with cross-functional teams across multiple locations globally.

The main tasks and responsibilities include:

• Working closely with the business teams to log and triage defects, change requests, enhancements, and integration requirements.

• Provide timely and effective support for the MetricStream platform, addressing user inquiries and technical issues.

• Execute functional, regression, and performance testing for the MetricStream application in production.

• Collaborate with production support teams to identify, document, and resolve issues impacting application performance.

• Develop and maintain test plans, test cases, and test scripts for new features and enhancements.

• Conduct thorough testing of application changes and validate compliance with business requirements.

• Monitor production incidents, analyse root causes, and provide feedback for continuous improvement.

• Work with cross-functional teams to ensure timely resolution of issues and effective communication of status.

• Participate in the development and implementation of QA best practices and processes.

• Document and report testing results, including defect tracking and status reporting.

• Collaborate with development and MetricStream external teams to identify, analyse, and resolve production issues.

• Assist in system upgrades, patches, and maintenance activities as required.

• Conduct training sessions for end-users to enhance their understanding of the MetricStream platform.

• Performance monitoring: Develop and track KPIs to measure platform response times.

Technical Experience:

• Degree (e.g., BA, BSc) or professional certifications in computer science, Information technology, or a related field.

• Proven experience in quality assurance and testing, preferably with MetricStream or similar GRC applications focusing on Audit, Incidents, Risk, and compliance management applications.

• Strong understanding of QA methodologies, tools, and processes.

• Proficiency in SQL and experience with database testing.

• Excellent analytical skills and attention to detail.

• Effective communication skills, both verbal and written.

• Ability to work collaboratively in a team environment with shifting priorities.

• Knowledge of MetricStream features and technology (BAPI journeys, PL-SQL, JAVA and MetricStream reporting tools, Power BI etc.)

• Mastery in Agile/Waterfall methodologies and tools such as MS Project, Jira, and Power BI.

Our Ideal candidate:

• A solutions-focused individual who can work with teams through complex challenges while maintaining clarity on priorities and outcomes.

• Experience with performance tuning and optimization of MetricStream applications.

• Understanding of Audit, Risk and Compliance processes.

• Experience with automated testing tools and frameworks.

• Awareness of natural resources sector compliance challenges and emerging GRC & ERM trends, is beneficial.

Who we are

Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today.

With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices.

Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.

Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative.

We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications.​

​Note*: All applications will be subject to potential background checks. You will be informed if this will be the case. Further information about the processing of your personal data will be made available during the application process. We'll seek your explicit consent prior to processing the data.