Servicely Analyst
- Full time
- Johannesburg, Gauteng, South Africa
- HR Specialists
SERVICELY ANALYST-HR & PAYROLL TRANSFORMATION
Global HR & Payroll Services, the HR Hub
Melrose, Johannesburg, South Africa
A global enterprise has just selected Servicely as its new Service Management platform and is about to roll out a major transformation across HR Operations, HR Services, and Payroll.
They’re now looking for a Servicely Analyst — someone who knows the platform inside out — to design, build, and lead the implementation from the ground up.
If you’ve ever wanted to shape how a global organisation delivers HR and Payroll services through automation, AI, and digital workflows, this is that moment.
Primary Task & Key Responsibilities:
- Own the design and configuration of Servicely across HR & Payroll Ops.
- Map business processes and translate them into scalable, automated workflows.
- Build service catalogues, case management, and self-service portals.
- Integrate AI-driven features (chatbots, predictive routing, ticket triage).
- Partner with HR, IT and project stakeholders to drive adoption and improvement.
Key Relationships:
- HR Operations
- HR Services
- Payroll
Qualifications:
- Bachelor’s degree in computer science, information systems, or related field.
- Master’s Degree is advantageous
Work Experience & Skill Requirements:
- Proven Servicely platform expertise – end-to-end configuration and deployment.
- Strong understanding of HR, Payroll, or Shared Services processes.
- Experience embedding AI-enabled service automation (NLP, workflow intelligence).
- Excellent stakeholder communication and ability to run design workshops.
- Experience with ServiceNow or other ESM / ITSM tools.
- Exposure to large, global enterprise environments.
- Knowledge of HR data and compliance frameworks.
Who we are
Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today.
With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices.
Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.
Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative.
We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications.
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