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Coupa Global Middleware Specialist
Job highlights
  • Full time
  • Johannesburg, Gauteng, South Africa
  • Development
Job ID R200001326 Closing date 14/11/2025 Last Updated 27/10/2025

Join our team as a Coupa Global Middleware Specialist with our Coupa Global team.

In this role, you'll partner with Coupa Regional Business Analysts and ERP Support teams to prioritise developments while enhancing your skills in the mining and metals sector. If you have a strong technical background in application integration methods and a passion for optimizing network performance, we want to hear from you!

Key Responsibilities:

Reporting to the Coupa Global Middleware Lead, you will have the opportunity to work as an integral member of the Glencore’s Global and Regional Infrastructure Teams.

  • You will be responsible for ongoing development, maintenance and problem solving of the integration between the Middleware (Boomi / PunchOut2Go), Coupa and the various ERP’s deployed by the business.

  • The Middleware Specialist will manage and implement the regular deployment of middleware upgrades and the coordination with the various ERP teams with regards to ERP patching and updating.

  • You will also be responsible for the technical planning, management and deployment of regular system changes in accordance with the Coupa quarterly release cycle in collaboration with the Coupa Regional Business Analysts.

More specifically, you will:

  • Provide 2nd level anticipatory and strategic service for performance management of crucial systems, including real-time alerts for performance issues.

  • Respond to real-time performance alerts and conduct ongoing analysis to identify and proactively address performance problems.

  • Handle production support for application integration incidents, ensuring timely resolution and communication with the business.

  • Follow change management standards and develop application outage communication procedures.

  • Create and update Help Desk procedures and test scripts.

  • Facilitate disaster recovery planning and maintain detailed technical design documentation.

  • Administer deployed processes, monitor process logs, and alert the business of any outages or disruptions.

  • Liaise with Coupa support on integration and troubleshoot middleware process errors.

  • Adjust processes as necessary and manage the deployment of changes.

  • Escalate functional errors to appropriate support resources.

  • Ensure data stewardship and maintain golden records in Master Data Management, resolving data errors as needed.

  • Perform data maintenance for non-integrated master data and ensure data alignment between Coupa, middleware, TradeCentric, and ERPs.

  • Plan and manage the monthly technical deployment of new Boomi functionalities across a 3-tier environment.

  • Administer deployed data stores and catalogue routes.

  • Troubleshoot punch-out errors between ERPs and Coupa.

  • Monitor and manage Middleware configuration changes resulting from Coupa development for Glencore.

  • Collaborate with Coupa Regional Business Analysts to identify and manage new business requirements affecting Middleware deployment.

  • Assist in implementing testing scenarios to ensure data flow aligns with the information architecture design.

This role will be supported by and report to the Coupa Middleware Lead.

Qualifications

  • A degree, diploma, or substantial practical experience in the development, deployment, and maintenance of IT systems.

  • Coupa and Boomi certifications at the developer level are required; however, it is understood that these may be obtained during the first year in this role.

Competencies

  • A minimum of 5 years of experience in the IT technology field, specifically in Middleware administration, with a preference for familiarity with Boomi, SAP PI, or similar technologies.

  • A comprehensive understanding of the Coupa Source to Pay platform and associated ERPs, including but not limited to SAP ECC, SAP S/4HANA, Mincom, and others.

  • Demonstrated familiarity with Systems Analytics and Reporting tools, such as Power BI, is a prerequisite for this position.

  • Effective communication skills, enabling effective collaboration with cross-functional teams and stakeholders to ensure alignment and clarity on project goals and requirements.

  • Proficient problem-solving abilities, with a strategic approach to identifying challenges and implementing innovative solutions in a rapidly evolving IT environment.

  • Adaptability and resilience, demonstrating the capacity to manage shifting priorities and work effectively in stressful situations while maintaining a professional demeanor.

  • Occasional travel to other sites will be necessary, accounting for up to 20% of your time.

  • Proficiency in English is required.

Please apply on the Careers Portal:                                               Applications Close:

https://www.glencore.com/careers/career-opportunities        14 November 2025

This vacancy will be filled in line with the Employment Equity Plan of Glencore. By applying for this position, you consent to Glencore collecting, storing, using, destroying, and processing in any other manner personal information for purposes of attending to this advertisement, and/ or all matters relating thereto, including the disclosure to third parties of such personal information for purposes of confirming such personal information. In the event you do not hear from the Company within 21 days after the closing date of applications, please consider your application to have been unsuccessful. The CVs of unsuccessful candidates will not be returned.

Who we are

Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today.

With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices.

Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities.

Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative.

We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications.​

​Note*: All applications will be subject to potential background checks. You will be informed if this will be the case. Further information about the processing of your personal data will be made available during the application process. We'll seek your explicit consent prior to processing the data.