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Analyst - End User Experience
Job highlights
  • Shape end user experience with Microsoft 365 and automation
  • Townsville, Queensland, Australia
  • Work in a collaborative, innovation-driven environment
Job ID 42350 Closing date 12/06/2026 Last Updated 12/05/2026

Analyst – End User Experience

Regional Info Systems and Tech – Service Delivery Section
Townsville, Brisbane, Mount Isa or Perth
Ref. No. 42350

 

Glencore are currently seeking suitably qualified applicants for the role of an Analyst – End User Experience to join the IS&T Department. This is a residential, Monday to Friday role, offering the balance of challenging, meaningful work and the opportunity to return home every day. You will work closely with frontline teams and leaders to embed safe work practices, drive improvements and influence positive safety culture outcomes

 

Why consider working with us at Glencore?

 

Glencore is one of the world’s largest globally diversified natural resource companies and a major producer and marketer of more than 60 commodities. Our operations comprise of around 150 mining, metallurgical and oil production assets. Our purpose is to responsibly source the commodities that advance everyday life. Employing 135,000 people globally, people are at the heart of our business, and we aim to attract employees who strive to be leaders in their field.

 

Our Glencore Metals Australia (GMA) business encompasses a complex and diverse scope across Zinc, Nickel and Copper Assets in Qld, NT and WA, including underground and open pit mines, processing plants (concentrators, smelters and a refinery) and port facilities.   

 

Your Benefits:

  • Competitive remuneration with 13% superannuation (Staff role)
  • Access to Glencore Rewards including health insurance discounts, retail offers, and salary sacrifice options
  • Employee Referral, Recognition & Reward programs
  • Leadership development programs, Ambassador Programs and unrivalled career pathways
  • The lifestyle advantage of a residential role in Townsville

 

About the role

 

This position reports to the Specialist – Customer Experience and enjoys working across multiple areas—combining technical expertise, automation, and end user experience improvement to make a real impact. While you’ll operate broadly across digital workplace tools and service insights, your core strength will be as a Microsoft 365 SME, using Power Automate and Power Apps to design, build, and govern solutions that simplify work, reduce clicks for our end users, and create flawless processes.

 

You’ll play a key role in identifying inefficiencies, improving self-service and knowledge experiences, and delivering practical, scalable solutions that enhance the overall end user experience—removing friction, minimising effort, and ensuring processes feel seamless and intuitive.

 

Key responsibilities:

  • Own Microsoft 365 SME support and improvement (Outlook, Teams, Excel, Word, Power BI, Power Apps)
  • Build Power Automate and Power Apps solutions that reduce clicks and deliver flawless end-to-end processes
  • Spot recurring end user pain points and remove friction through automation, workflow redesign, or platform uplift
  • Maintain strong self-service outcomes by improving ServiceNow knowledge and SharePoint content (clear, structured, searchable)
  • Provide technical support for complex issues with a focus on root-cause fixes and prevention
  • Apply Power Platform governance and partner with stakeholders to deliver secure, scalable, supportable solutions
  • Track and improve end user journeys using ServiceNow insights (e.g., request paths, deflection, pain points)

 

About you – skills and experience:

 

You’re a Microsoft 365 SME with hands-on Power Platform experience, focused on making work easier—reducing clicks, improving self-service, and streamlining processes end-to-end.

 

You will bring

  • Strong Microsoft 365 support and user experience knowledge (including escalations)
  • Hands-on Power Automate and Power Apps delivery
  • Working knowledge of Power Platform governance and best practice
  • Basic ServiceNow experience (knowledge and/or reporting/insights)
  • Experience maintaining SharePoint Online sites and content
  • Ability to use data/insights to find and prioritise improvements (Power BI beneficial)
  • Exposure to endpoint tools (e.g., MECM) is an advantage

 

What Sets You Apart

  • You improve how tools and processes work—not just support them
  • You can take problems from insight ? solution ? implementation
  • You balance technical delivery with a strong end user experience focus
  • You’re proactive and comfortable working across IT and the business                                                                

 

At Glencore, our people are the foundation of our success, and we are committed to creating a workplace where our values guide everything we do. Safety is our first priority — we never compromise on it. We act with Integrity, choosing to do what’s right even when it’s challenging. We take Responsibility for our actions and strive to make a positive impact. Through Openness, we communicate honestly and encourage meaningful dialogue. We embrace Simplicity, focusing on what truly matters and avoiding unnecessary complexity. And with Entrepreneurialism, we welcome new ideas and continuously seek better, safer and more efficient ways of working.

 

If you share these values and are ready to contribute to a team that is committed to excellence, we encourage you to apply and be part of our journey at Mount Isa Mines. Don’t just take a job, secure a career and help build the future of our region. Apply today.

 

Applications Close: Midnight 9th of June