Kamoto Copper Company Société Anonyme, KCC SA in acronym, is a Congolese company operating in Kolwezi, capital of the province of Lualaba, in the Democratic Republic of Congo.

KCC SA exploits copper and cobalt ores on a large scale. It includes an underground mine, open-pit mines and integrated metallurgical facilities. The operation has one of the largest copper reserves in the world, with a current life of over 25 years.

As an industrial mining company, we provide safe workplaces and support the sustainable development of the local economy. We maintain a constructive and open dialogue with the communities that host us, as well as with the provincial and national government.

Under the direct supervision of the Director of the Administrative Services Department, the role of the incumbent will be to steer, coordinate and supervise the entire operations of MV Lodge and Luilu Camp, ensuring the quality, safety and continuity of residential services. He/She will ensure the proper management of accommodation, catering, laundry, sports and recreational facilities, as well as the maintenance of infrastructure. He/She will monitor service providers, budgets and performance indicators, while ensuring compliance with HSEC requirements, hygiene standards and company procedures. Through rigorous management of resources, risks and costs, he/she will contribute to the well-being of residents and the efficiency of operations. The position requires strong operational leadership, a service-oriented approach and a continuous improvement approach.

He/She will have, among others, the following essential functions (non-exhaustive):

Lead the day-to-day operations of the residential camps. This includes overseeing the activities of MV Lodge and Luilu Camp, planning accommodation needs based on occupancy rates and staff rotations, managing bookings and room assignments, and coordinating the services necessary for the continuity of operations. The incumbent will ensure the availability of facilities and the satisfaction of residents' needs, in collaboration with the relevant departments.
Supervise catering services and ensure food safety. This includes controlling the quality of meals, portions, menus and services provided by contractors, as well as verifying storage conditions, traceability of foodstuffs, compliance with temperatures, expiry dates and prevention of cross-contamination. The incumbent will ensure the follow-up of inspections, the handling of non-conformities and the implementation of corrective actions, ensuring compliance with hygiene requirements and cost control.
Ensure the quality of laundry and housekeeping services. This includes supervising the collection, identification, sorting, washing, drying, ironing, storage and return of linen, as well as monitoring the cleanliness of rooms, common areas and sanitary facilities. The incumbent will ensure the availability of equipment, the application of hygiene procedures, the appropriate management of waste and the adherence to service standards by internal teams and service providers.
Manage sports facilities and recreational areas. This includes monitoring the operation of sports halls and leisure areas, organizing periodic inspections, monitoring the condition of equipment, and coordinating maintenance or repair work. The incumbent will ensure that these facilities remain clean, safe, functional, and fit for purpose, promptly correcting any defects that may compromise the safety of users.
Coordinate the maintenance of buildings, infrastructure and equipment. This includes developing and monitoring preventive and corrective maintenance plans in collaboration with technical teams, managing service requests, monitoring repair times and monitoring the availability of critical infrastructure and services. The incumbent will ensure the resolution of failures, the reduction of service interruptions and the efficient use of maintenance resources, while ensuring the rapid escalation of major incidents.
Manage vendors and monitor contractual performance. This includes coordinating catering, laundry, cleaning, maintenance, security and other camp-related service providers. The incumbent will monitor service levels, quality of delivery, compliance with contractual obligations and use of resources. He/She will identify performance gaps, organize necessary reviews and ensure the implementation of corrective actions, in collaboration with the relevant departments.
Ensure budget management and cost optimization. This includes monitoring operational expenses, preparing and controlling budgets within the scope of responsibility, analyzing variances between forecasts and actual expenses, as well as identifying opportunities for savings. The incumbent will optimize food consumption, portions served, inventory management, waste reduction and equipment utilization, without compromising safety, hygiene or quality of services.
Ensure compliance with HSEC requirements and control of operational risks. This includes identifying hazards, assessing risks related to facilities and services, conducting or coordinating inspections, following up on incidents and non-conformities, and implementing preventive and corrective actions. The incumbent will ensure the application of KCC's HSEC policies and procedures, encourage safe behaviors among teams and contractors, and collaborate with the HSEC and technical departments to maintain a safe residential environment.
Manage the quality of services and resident satisfaction. This includes setting up complaint follow-up mechanisms, analyzing resident feedback, resolving recurring issues, and coordinating with relevant providers and departments to improve the quality of services. The incumbent will define and monitor relevant performance indicators, propose continuous improvement measures, and ensure the availability, reliability, and consistency of services across both sites.
Provide operational reporting and inter-departmental coordination. This includes the preparation of periodic reports on camp occupancy, infrastructure availability, maintenance, catering, laundry, claims, costs and contractor performance. The incumbent will maintain reliable and up-to-date operational records, communicate risks and significant deviations to the hierarchy, and collaborate with the Administration, Maintenance, HSEC, Finance and other stakeholders departments to facilitate decision-making and ensure continuity of services.

Job Requirements

Qualifications and Experience

Hold a university degree or higher relevant degree in Facilities Management, Hotel Management, Engineering, Business Administration, Project Management or an equivalent field.
Relevant professional certifications in facilities management, hygiene and food safety, project management, or health, safety and environment is an asset.
A minimum of ten (10) years of relevant work experience in residential camp management, facilities management, hospitality, general services or a comparable operational environment must be required.
Demonstrate hands-on experience in vendor management, contract monitoring, budget control, and operational cost management.
Experience in coordinating the maintenance of essential buildings, infrastructure, equipment and services.
Have experience supervising food, laundry, cleaning and accommodation services.
Experience in the mining industry or in a remote operating environment is an advantage.
Fluency in French and English, both oral and written, with the ability to write professional reports and communicate effectively with management, teams, vendors and other stakeholders.

Technical skills.

Facility management: maintenance planning, infrastructure management, equipment tracking, and coordination of preventive and corrective maintenance.
Residential camp management: occupancy planning, room management, rotation tracking, and coordination of resident services.
Catering and food safety: knowledge of good hygiene practices, food traceability, temperature control, stock management and contamination prevention.
Hygiene and maintenance: mastery of cleaning, laundry, sanitation and waste management standards.
Contract management: monitoring contractual commitments, service levels (SLAs), performance indicators (KPIs) and corrective action plans.
Budget management: development and monitoring of budgets, variance analysis, control of expenses and cost optimization.
HSEC and risk management: knowledge of safety procedures, hazard identification methods, risk assessment and incident follow-up.
Reporting and Data Analysis: Ability to compile, analyze, and present operational and financial data to aid in decision-making.
Computer tools: good command of Microsoft Office, including Excel, Word and PowerPoint, as well as reporting and operational monitoring tools.
Continuous improvement: use of performance indicators, root cause analysis, follow-up of corrective actions and implementation of service improvement initiatives.

Attitude and behaviour

Operational leadership : ability to mobilize, coach and empower teams and service providers in a multi-service environment.
High sense of safety : constant commitment to risk prevention, hygiene and compliance with HSEC procedures.
Service orientation : ability to understand the needs of residents and to ensure reliable, professional and quality services.
Rigor and organizational skills : ability to plan, prioritize and monitor several activities simultaneously.
Analytical and problem-solving skills : ability to identify the causes of malfunctions, make appropriate decisions and implement sustainable solutions.
Sense of responsibility and accountability : ability to take responsibility for decisions taken, follow up on commitments and ensure the execution of agreed actions.
Effective Communication : Ability to communicate clearly in English and French with interlocutors at different levels and functions.
Stakeholder collaboration and management : ability to develop constructive working relationships with internal teams, vendors, and partner departments.
Integrity and professionalism : compliance with company policies, transparency in the management of resources and fair treatment of people.
Adaptability and priority management : ability to respond effectively to unforeseen events, manage emergencies and maintain continuity of services in a demanding industrial environment.
Continuous Improvement : A willingness to challenge inefficient practices and propose measurable solutions to improve the quality and efficiency of operations.

KCC SA does not accept applications submitted by people under the age of eighteen (18). In accordance with article 1 of the Labor Code of the Democratic Republic of Congo, KCC SA receives all applications without distinction or discrimination. However, as part of its Equal Opportunity, Diversity, Equity and Inclusion program, applications from women are strongly encouraged.

In accordance with our Compliance Policy and Code of Conduct, KCC SA or its employees do not receive any remuneration or benefits of any kind at any stage of the recruitment process. Violators are subject to legal action.

Any act or attempt of bribery related to this job application must be reported via the Glencore Group Raising Concerns Programme channels. Please scan the QR code to access the channels.

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Furthermore, KCC SA pursues the objective of a transparent, fair and equitable recruitment process and, therefore, does not tolerate any interference or intervention in any way whatsoever in its recruitment process. Any failure on this point will result in the immediate disqualification of the candidate concerned.

Manager - Camps